FAQ
Answers to common questions about our global beverage trading process.
Orders & Enquiries
Below are some of the most common questions about trade enquiries and purchase orders.
How do I place a trade enquiry or order?
You can submit a trade enquiry through our Contact / Trade Enquiry form or email our sales team with your company details, target market, and product requirements. Once we review your request, we will share availability, pricing, and next steps for confirming your order.
What information do you need to prepare an offer?
Typically, we request your company profile, destination country, preferred Incoterms, product categories or brands of interest, and approximate volumes. This helps us structure the most suitable offer and logistics solution for your business.
How is my order confirmed?
Orders are confirmed once both parties agree on final product lists, quantities, prices, Incoterms, and payment terms, and once any required documentation is received. A pro forma invoice is then issued for your approval and payment.
Can I modify an order after confirmation?
Minor changes may be possible before picking and loading begin, subject to stock availability and any cost implications. Once goods are packed or shipped, amendments are usually not possible.
Shipping & Logistics
Below are some common questions about shipping, documentation, and delivery.
What is your typical lead time?
Lead times depend on destination and shipping mode, but most consolidated or container shipments leave within 2–3 weeks from order confirmation and receipt of cleared payment and documents.
Which shipping terms do you offer?
We work with a range of Incoterms, most commonly EXW, FOB, and CIF, depending on the lane and partner preference. Exact terms are agreed for each shipment during the offer stage.
Do you assist with export documentation?
Yes. We provide standard export documentation, including commercial invoice, packing list, and other certificates required for international beverage shipments. Additional documents can be discussed case by case.
How do you handle duties, taxes, and local regulations?
Import duties, taxes, and local compliance are usually handled by the buyer or their customs broker. We recommend all partners verify local regulations, brand registrations, and duty-free allowances before placing orders.
Payments & Support
Below are some common questions about payments and ongoing support.
What payment terms do you offer?
Standard terms are agreed after due diligence and may include advance payment or other secure trade instruments. Terms can vary by market, order size, and partner profile.
Which currencies and methods can we use?
Payments are generally accepted in major international currencies via bank transfer. Specific options are shared with your pro forma invoice and trade agreement.
Who do I contact for after‑sales support?
Your dedicated account manager or our central support team can assist with shipment status, documentation questions, and future offers. Contact details are provided with each confirmed order and on the Contact page.
How can I join your trade offer list?
You can request to join our offer list by submitting a trade enquiry and opting in to receive updates. Approved partners receive periodic emails highlighting new brands, allocations, and limited‑time trade programs.